MANGO CONNECTS
Website Review
Project Overview
Mango Connects is a career guide and network management tool for young professionals. Tasked with the goal of finding out how the user experience of Mango Connects could be enhanced, I along with a team of designers reviewed the website, conducted user research, and developed individual findings and recommendations reports.
Research Methods Heuristic Analysis, In-lab Usability Tests, Remote Usability Tests.
Tools: Trello, Keynote, & Google Hangouts
Deliverables: Findings and Recommendations Report and Axure Prototype
REVIEW FINDINGS REPORT
REVIEW AXURE PROTOTYPE
Review - heuristics and determining focus
To learn more about Mango Connects, I and a team of designers started off by each performing individual heuristic analysis utilizing Nielson's 10 principles.
We then utilized what we learned to determine areas of focus for our usability test and develop a script for usability testing.
Usability Tests - gathering in-lab and remote insights
The focus of our test was to determine:
If the tasks outlined as the website’s primary task were intuitive for the user
If the Log-In process was easy to navigate
If the website matched the user’s expectations
We performed:
8 remote usability test
3 In-lab usability test
Demographic: Ages (23-62), Occupation (real estate, education, student, project management, UX design, and engineering)
Synthesis - data sorting and commonalities
We uploaded all of our data into Trello, and then begin to sort it out more through affinity diagraming by post-in. While affinity diagraming was helpful, it took us extra time and was a little repetitive of some of the work we had already done in Trello.
In the future, knowing I would be creating an individual recommendations report, I would data sort individually after all of the initial data was hosted somewhere.
Report Back - independent recommendations
Once the data was synthesized, I came up with recommendations for how Mango Connects could improve its tool, and created a findings and recommendations report. Click the link below to review the report.
